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The impact of human-centered design on adoption of HR technology
Department of Human Resources, State University of New York, Tampa, Florida, USA.
Research Article
International Journal of Science and Research Archive, 2021, 04(01), 329-339.
Article DOI: 10.30574/ijsra.2021.4.1.0194
Publication history:
Received on 07 November 2021; revised on 18 December 2021; accepted on 28 December 2021
Abstract:
The human centered design (HCD) methodologies, that address problem by focusing on addressing human interaction with the existence of technology, have gained increased attention in light of the persistent challenge of low adoption rates in HR technology implementations. This is a study that investigates how design thinking principles when applied in developing HR technology, dramatically influence user adoption and results in the organization. Building on Norman's (2013) fundamental research on user-centred design and designers thinking framework outlined by Brown (2008), we uncover that the impact of HCD driven HR solutions is that the adoption rates are increased by 30-40% compared to traditionally developed systems. In the development and strategic planning of HR platforms, these three factors—iterative user testing, empathy-based interface design, and continuous feedback mechanisms—are specifically adapted from our cases involving Workday and BambooHR. We have found that the companies using HCD principles during HRT tech development onboarding employees 2.3 times faster and by 35% more interested these digital HRT tools. It offers a validated framework for HCD implementation in HR technology projects in both academic and practical context and, in doing so, identifies organizational resistance to iterating towards an appropriate product and budget constraints for user research phases as primary barriers to adoption of HCD. These insights provide useful information to those in HR technology developing, occupational change managers, and digital transformation leaders who are trying to find out the best ways of adoption of technology within HRM systems.
Keywords:
Human-centered design; HR technology adoption; Design thinking; User experience; Organizational Change Management
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Copyright © 2021 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0
