Strengthening decentralized access: integrating supply chain, stakeholder engagement, and patient support in emerging health systems

Ifeloluwa Tolulayo Adefolaju 1, *, Onyekachukwu Victor Unanah 2, Chukwudi Anthony Okolue 3, Bukunola Dorcas Ogundele 4 and Olu James Mbanugo 5

1 Account management and Market Access, Pharmasymbiosis Limited, Lagos, Nigeria.
2 Business Innovation and Sales, East Nigeria, Nigeria/Ghana Business Region, SANOFI, Lagos, Nigeria.
3 Business Innovation and Sales, Bellsbag Pharmaceutical LTD, Lagos, Nigeria.
4 Business Development and Sales, Field Intelligence Inc, Lagos, Nigeria.
5 Graduate Research Assistant, Department of Healthcare Management and Informatics, Kennesaw State University, Georgia, USA.
 
Research Article
International Journal of Science and Research Archive, 2023, 09(02), 1122-1143.
Article DOI: 10.30574/ijsra.2023.9.2.0649
Publication history: 
Received on 03 April 2023; revised on 24 July 2023; accepted on 27 July 2023
 
Abstract: 
Emerging health systems in low- and middle-income countries (LMICs) face persistent challenges in extending equitable, consistent, and culturally responsive care across diverse geographies. Centralized health infrastructure often fails to meet the complex demands of remote or marginalized populations, leading to gaps in continuity of care, delayed access, and diminished health outcomes. This paper explores a holistic approach to strengthening decentralized healthcare access through the strategic integration of supply chain resilience, stakeholder engagement, and patient-centered support systems. We begin with a systemic overview of decentralization as a policy instrument and operational model in global health, focusing on its implementation in LMICs through primary healthcare networks, task-shifting, and regional service hubs. Particular emphasis is placed on how logistics systems especially last-mile distribution, cold chain management, and data synchronization enable or constrain service availability in under-resourced settings. Next, the paper examines stakeholder engagement as a critical enabler of decentralized care, highlighting the role of local governance structures, community health workers, and civil society actors in co-designing solutions, ensuring cultural alignment, and sustaining trust. In parallel, patient support structures such as digital follow-up tools, mobile health reminders, and decentralized chronic disease management are assessed for their ability to improve adherence, reduce attrition, and promote health literacy. The paper synthesizes these three domains into a unified operational framework, illustrated through comparative case studies from East Africa and Southeast Asia. Ultimately, we propose that successful decentralization requires not just physical redistribution of services, but a re-engineering of operational flows, incentive systems, and trust-building mechanisms tailored to local realities.
 
Keywords: 
Decentralized healthcare; LMIC supply chains; Stakeholder engagement; Patient support; Health system strengthening; Last-mile delivery
 
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