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Leveraging robotic process automation to optimize government operations and empower citizens: A framework for enhancing service delivery and ensuring compliance
Senior Developer, Maximus Inc., USA.
Research Article
International Journal of Science and Research Archive, 2022, 06(02), 150-165.
Article DOI: 10.30574/ijsra.2022.6.2.0231
Publication history:
Received on 22 July 2022; revised on 28 August 2022; accepted on 30 August 2022
Abstract:
The integration of Artificial Intelligence (AI) and Robotic Process Automation (RPA) in governmental operations is transforming the efficiency of the public sector, service delivery, and policy implementation. This review research systematically examines the primary themes, benefits, and constraints of AI and RPA in governance, emphasizing efficiency, cost reduction, security, and regulatory compliance. Research indicates that AI-driven automation enhances decision-making, predictive analytics, fraud detection, and citizen engagement, while also improving the automation of public services. However, challenges like as data privacy concerns, cybersecurity threats, integration problems, and ethical dilemmas provide significant obstacles to widespread implementation. This systematically reviews current literature to identify research gaps and propose strategic policy recommendations for addressing regulatory limits and security threats. The research suggests that future innovations must prioritize the establishment of efficient AI governance models, enhancement of data protection systems, and assurance of transparency to optimize the utilization of AI and RPA in transforming the public sector.
Keywords:
Artificial Intelligence (AI); Robotic Process Automation (RPA); Government Digital Transformation; Public Service Automation; Fraud Detection; Regulatory Compliance
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Copyright © 2022 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0
