Identity-based motivation, public service delivery, and exemplified institutional core values in a local university towards citizen-centric and value-laden initiatives

Catherine Bermudez Bolintiam *

Graduate School, Public Administration, University of Perpetual Help System Dalta, Alabang-Zapote Avenue, Pamplona 3, Las Piñas City, 1740 Philippines.
 
Research Article
International Journal of Science and Research Archive, 2024, 12(02), 1873–1883.
Article DOI: 10.30574/ijsra.2024.12.2.1470
Publication history: 
Received on 01 July 2024, revised on 07 August 2024, and accepted on 10 August 2024
 
Abstract: 
The study aimed to assess and explore the level of identity-based motivation, adherence to mandatory guidelines, public service delivery, and exemplified institutional core values perceived and experienced by the stakeholders in a Local University in attaining the expected highest outcome in consideration of citizen-centric and value-laden perspectives. It used a mixed method design, specifically, an explanatory sequential approach in gathering, analyzing, and interpreting the data from three groups of participants: teaching and non-teaching personnel and students. Included in the survey administration were 391 respondents from a population of 1,569, while one-on-one interviews and focus group discussions involved 10 and 6 participants, respectively. Frequency and percentage were used to analyze the results of the Kruskal-Wallis H test to determine the significant difference between the levels of specified variables and the Spearman Rho coefficient to find the considerable relationship across all variables. The quantitative phase revealed that a local university in one of the cities in Laguna demonstrated high levels of identity-based motivation, adherence to mandatory guidelines, and public service delivery, and exemplified institutional core variables but fell short of the exceptional level, i.e., very high. The null hypothesis was rejected to the given extent as assessed by the respondents when grouped according to their demographic profile. The qualitative findings were based on interview protocols and focus group discussions, and themes that emerged were akin to both personnel and students, such as perception of high-level assessment, acceptance of RA 11032 implementation, competency framework adoption, public service delivery, personnel training, and rewards and recognition. An initiative plan was proposed based on the results, analyses, and interpretations.
 
Keywords: 
Identity-based; Adherence; Service; Exemplified; Citizen-centric; Value-laden
 
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