An evaluation of the usability and user experience of WellCampus as a school health management system

There has been an increasing usage of digital systems across the academic field such that it is necessary to come up with a quick way of processing students’ health services. This study investigates usability of WellCampus, a School Health Management System that facilitates the process of writing health records, making an appointment, and tracking student wellness. Functionality, accuracy, and acceptability were surveyed in order to assess with school staff and students based on the System Usability Scale (SUS). The system achieved an aggregate SUS score of 86.3, indicating excellent usability. WellCampus was said to promote efficiency, precision, and complete a task while limiting manual errors. Minor issues such as occasional delays and limited navigation options were identified; however, these did not significantly affect overall performance. Results show that WellCampus is a friendly, reliable, and effective school health management tool and discuss potential areas of future improvements, with these systems, as time goes on, to incorporate offline capabilities with more advanced analytics and integrations with other campus systems.