Assessment of COVID-19 impact on the digitization of Small and Medium Enterprises (SMEs) in India

This paper sets out to construct a digitization system for sustainability in small and medium-sized enterprises (SMEs). SMEs are the most exposed to the adverse consequences of Covid-19. When people exercise social distancing, they decrease their activity levels outside their homes, resulting in low volume in sales. Because of this, SMEs must shift their mindset by using technological transformation. Compared to offline enterprises, digital SMEs may diversify consumer groups quickly by increasing revenue, providing access to a more extensive client base, increasing operational efficiency, and improving customer experience. SMEs can be expected to maintain their sustainability as a result. But for some SMEs, it is not easy to comprehend the specific digital competencies relevant to their business. However, during the study, it was discovered that online businesses could result in long-term sustainability for their firm, both present and future.