Analysis factors affecting the acceptance of multi-lane free flow in Indonesia

The study investigates the adoption of the Multi Lane Free Flow (MLFF) system in Indonesia, focusing on factors influencing user acceptance and usage. Utilizing the Technology Acceptance Model (TAM), the research examines the perceived ease of use (PEOU) and perceived usefulness (PU) of MLFF, as well as their impact on behavioral intention to use (BI) and actual system use (ASU). The results indicate that while users encounter difficulties due to lack of guidance and socialization, the perceived usefulness of MLFF significantly influences behavioral intention to use it. Therefore, to enhance the adoption of MLFF, it is recommended that service providers improve user education and highlight the system's benefits. These efforts can increase user understanding and acceptance of MLFF, ultimately driving its effective usage on toll roads in Indonesia.